Best Day Spa (4 treatment rooms and below)
Awarded to a spa that is located in a shopping mall, shop-office, office complex or any other designated commercial zone, with no residential facilities within or attached to the spa. The spa should provide a comprehensive treatment menu which must include massage treatment, body treatment and some form of water based treatment.

Best Day Spa (5 treatment rooms and above)
Awarded to a spa that is located in a shopping mall, shop-office, office complex or any other designated commercial zone, with no residential facilities within or attached to the spa. The spa should provide a comprehensive treatment menu which must include massage treatment, body treatment and some form of water based treatment.

Best Hotel Spa
Awarded to a spa that is located within a hotel. There should be a direct access from the guestroom to the spa and the guest should be able to sign treatments perused into his/her hotel bill/account. The spa should provide a comprehensive treatment menu which must include massage treatment, body treatment and some form of water-based treatment.

Best Resort Spa
Awarded to a spa that is located within a resort, or is part of a resort complex. There should be a direct access from the guestroom to the spa and the guest should be able to sign treatments perused into his/her resort bill/account. The spa should provide a comprehensive treatment menu which must include massage treatment, body treatment and some form of water-based treatment.

Best Destination Spa
Awarded to a spa that is a destination of its own, usually encompassing accommodation facilities which complements the spa rather than as a host to the spa. The spa should have a comprehensive treatment menu which may or may not include structured
wellness programmes.

Best Men Spa
Awarded to a spa that caters exclusively to, or is marketed primarily to, men. The spa
should provide a comprehensive treatment menu which must include massage treatment, body treatment and some form of water-based treatment, specifically tailored to the needs of men.

Best New Spa
Awarded to a spa that has been in operations for less than one year. The spa should provide a comprehensive treatment menu which must include massage treatment, body
treatment and some form of water-based treatment.

Best Hair Spa
Awarded to a hair spa or hair salon that offers a comprehensive menu of hair spa treatments. The hair spa should provide treatments that are not only aesthetics in nature, but also has relaxation and therapeutic effects. The hair spa or salon should also have an area within its facilities dedicated to hair spa treatments.

Best Nail Spa
Awarded to a nail spa that offers a comprehensive menu of nail spa treatments. The nail spa should provide treatments that are not only aesthetics in nature, but also has
relaxation and therapeutic effects.

Best Spa Design (Day Spa)
Awarded to a spa that has demonstrated a clear and viable design concept, that’s both aesthetically pleasing and functional.

Best Spa Design (Hotel/Resort)
Awarded to a spa that has demonstrated a clear and viable design concept, that’s both aesthetically pleasing and functional.

Best Spa Ambience
Awarded to a spa that has demonstrated an ability to create outstanding ambience for the guest, and where such ambience are sustainable and is a result of conscious efforts by the spa management.

Best Spa Experience
Awarded to a spa that has demonstrated an ability to create outstanding experience for
the guest, and where such experience are sustainable and is a result of conscious efforts by the spa management.

Best Customer Service
Awarded to a spa that has demonstrated outstanding customer service by their employees. Such outstanding service should be consistent, sustainable and is a result of conscious efforts by the spa management in developing excellent customer service.

Best Signature Treatment
Awarded to a treatment in any spa or wellness centre that best reflects the title of this award category. A signature treatment is either a treatment designated as such by the spa or is known by word of mouth or by popularity as the best offering the spa can offer.

Best Traditional Treatment
Awarded to a treatment in any spa or wellness centre that best reflects the title of this award category. A traditional treatment must be of Malaysian in origins, using products, techniques and ambience that is uniquely Malaysian.

Best Spa Group
Awarded to a spa operator or spa brand that has multiple spa units within Malaysia, who has demonstrated consistent excellence in all of their spa units.

Best Reflexology Centre
Awarded to a centre whose offering is primarily foot reflexology. The centre should have a minimum of 6 therapists and stations or rooms for treatment. The centre must have purpose-built cleansing area where the guest’s feet or hands are cleansed prior to the commencement of the treatment

Best Ayurvedic Centre
Awarded to a centre that practices ayurveda and is registered with an association or body recognized by the Malaysian government. The centre must have a comprehensive menu of ayurvedic treatments and employs at least one full-time ayurvedic practitioner / doctor.

Best Slimming Centre
Awarded to a centre that offers primarily slimming services. The recipient should have in employment a staff of trained professionals and have in employment, or access to professional advise from, a registered medical practitioner.

Best Haircare Centre
Awarded to a centre that offers primarily hair treatment services. The recipient should have in employment a staff of trained professionals and have in employment, or access to professional advise from, a registered medical practitioner.

Best Wellness Programme
Awarded to a wellness programme offered by a spa or wellness centre. The programme can be residential or non-residential in nature, but should be no less than 2-hours in duration with a diagnostic element included prior to the commencement of the wellness programme.